Outcome-owned retention for B2B SaaS
We make your customers stay.
The retention system, installed in 21 days. Run by us. Fee tied to the result.
The record · Get Listings · Real estate subscription business
The numbers we owned, on the hook for every one of them. Read the full case study
The problems.
Tick the ones that apply to you:
What you get.
Where you leak, what it costs you a year, and the plan. Yours to keep either way.
Health scoring and early warning. Onboarding that lands the first win fast, stress-tested by a swarm of 1,000 AI agents before a customer ever sees it. The save playbook, every objection covered. AI agents and automations on the repetitive work. Production-ready mockups and a deployable prototype. You own all of it.
If you choose to continue, we run the system and report on the number. Churn down, accounts growing, cost down.
The deliverables.
How it went last time.
Get Listings, a real estate marketing subscription business. Thirteen customers when we arrived.
- $172KARRMonth 0
13 customers, a team of three, churn at 27 percent, the CEO saving accounts himself.
- $1MARRMonth 9
80 to 100 clients. Growth outran the system. Some months we lost 5 clients, some months 20.
- 6-10%churnThe turnaround
Health scoring, restructured offers, every save objection covered. Churn went steady.
- $3MARRScaling
100 to 350+ customers, 5 CSMs, 5 account managers. CS operating cost cut 42 percent.
- $4.42MARRMonth 24
The number we handed back.
350+ accounts. The onboardings, the retention calls and quarterly meetings, hundreds of times each.
On the record
The receipts
Real brands, on camera. 100+ client testimonials captured across the book, and the agencies below to match.
The operator.
Fourteen years in customer-facing work, always listening to them, always designing the experience for them: hospitality, business banking at NAB, then customer success at Get Listings.
We have also held retention on our own business: 150+ coaching clients at $800 to $1,200 a month, many staying one to two years. That business could not scale further without us. UnChurn exists to bring real solutions and real value to agencies, vertical SaaS, and AI-native SaaS founders, and to thrive together with AI.
Check the work: LinkedIn · AI Flashcard App · 1,000-Agent Swarm Prediction Model, two of the 50+ automations and apps we have built.
The terms.
Founder-led B2B SaaS, $500K to $3M ARR, with a churn or expansion problem worth fixing.
Seven clients at a time, because we run every engagement ourselves.
We only take the number when the value is real. If your product does not deserve retention yet, we tell you that first.
Tied to the number. We set the baseline and the target up front. We only win when you do.
A few points of retention on a $1.5M business is tens of thousands of dollars a year, compounding. Our fee is a fraction of that.
After 21 days you own everything: the system, the playbooks, the automations, the mockups. Continuing with us is an option, not a lock-in.
One call, 30 minutes. We find your bottlenecks and show you the fixes. You decide.
When you are ready, bring us the number.
30 minutes. You will know where you leak before it ends.